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zachallen
Colaborador
Miembro desde ‎may 1, 2018
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  • Soluciones
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  • Respuestas
    6
  • Me gusta otorgados
    32
  • Me gusta recibidos
    115
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Zach Allen

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CristianP en Octubre 27, 2017
Snippet Tool - Text Limitation Removal
The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For exampl Leer más
Responder Idea Snippets & Templates
140 Me gusta
96 Respuestas
zachallen
Colaborador
Julio 18, 2019
I don't understand the limitation, here. This isn't Twitter. Our Support Team is utilizing snippets in conjunction with Service Hub. We would...Leer más
Resuelta
zachallen en Junio 13, 2018
The ticket board doesn't include Customer and Contact info
We are in the process of implementing the Service Hub. In testing out managing groups of tickets, we quickly found that there's no customer or contact visible on the ticket board window. There's no available customer or contact field availible to Leer más
Responder Conversación
14 Me gusta
12 Respuestas
zachallen
Colaborador
Febrero 07, 2019
The ticket board includes the Associated Contact and Associated Company now. So, this has been solved.
sd_elm en Enero 15, 2019
Default add timeline activity to unchecked
When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by defau Leer más
Responder Idea Tickets
32 Me gusta
13 Respuestas
zachallen
Colaborador
Enero 24, 2019
This problem isn't an "idea". This is poor design. This is extremely frustrating. I see the benefits of having these options enabled by defau...Leer más
Antonino en Julio 30, 2018
Add user signature to emails sent from Conversations
Hey hey, we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the Leer más
Responder Idea Conversations
283 Me gusta
142 Respuestas
zachallen
Colaborador
Diciembre 26, 2018
This is a serious need for our Service team as well. I'd like to have a generic signature for responding to Conversations.
MangusBB en Julio 26, 2018
Ticket association and overview per company
It's important for us to see how many tickets each company has (open or historically), we need to report this back to our customers and we very much like to see where we spend our time. Would it be possible to add another tab in line with the "Activ Leer más
Responder Idea Tickets
40 Me gusta
4 Respuestas
zachallen
Colaborador
Octubre 05, 2018
The fact that I can't see a list of support tickets by customer is probably the number one reason why our Company can not go live on Service Hub. Th...Leer más
zachallen en Junio 15, 2018
Email Templates should include Ticket Properties
We are implementing Service Hub. I started on the process of creating a workflow to fire off an email when a service ticket is submitted. Also, we had planned on using email templates for responding to common issues, etc. When I opened the Email Leer más
Responder Idea Tickets
35 Me gusta
2 Respuestas
zachallen
Colaborador
Agosto 28, 2018
Ticket properties are now available in email templates. This can be closed.
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