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Nomnom
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Nomnom on November 13, 2018
How should I provide email-based premium customer support?
Our website provides a service for premium customers. We assign an account manager to each customer. To get support, our customers prefer to contact their account manager directly via email. We employ several account managers, for example John a read more
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Nomnom
Member
November 18, 2018
Thank you for detailing! We'll probably be implementing all first three options. 1. Zendesk etc. - we're now trying it out, indeed considerin...read more
Solved
Nomnom on November 13, 2018
How should I provide email-based premium customer support?
Our website provides a service for premium customers. We assign an account manager to each customer. To get support, our customers prefer to contact their account manager directly via email. We employ several account managers, for example John a read more
Reply Discussion
0 upvote
2 Replies
Nomnom
Member
November 18, 2018
Thank you for detailing! We'll probably be implementing all first three options. 1. Zendesk etc. - we're now trying it out, indeed considerin...read more
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