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edowling
HubSpot-Produktteam
HubSpot-Produktteam
Mitglied seit ‎Apr 26, 2018
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Emily Dowling

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FDo on März 17, 2022
Reopening tickets without reopening closed conversation
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed Beitrag ansehen
Antworten Idee Conversations
7 Likes
7 Antworten
edowling
HubSpot-Produktteam
Mai 11, 2022
Hi everyone -- thanks so much for your comments and engagements on this thread! We have recently made some changes to the synchronization between ti...Beitrag ansehen
mustardjuggler on Oktober 23, 2020
SLA management required
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la Beitrag ansehen
Antworten Idee Tickets
11 Likes
10 Antworten
edowling
HubSpot-Produktteam
März 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...Beitrag ansehen
mustardjuggler on Oktober 23, 2020
SLA management required
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la Beitrag ansehen
Antworten Idee Tickets
11 Likes
10 Antworten
edowling
HubSpot-Produktteam
März 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...Beitrag ansehen
liberworm on Mai 22, 2020
ServiceHub: SLA
It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.
Antworten Idee Account Settings Tickets
25 Likes
9 Antworten
edowling
HubSpot-Produktteam
März 10, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...Beitrag ansehen
Gelöst
PedroRodrigues on Februar 21, 2020
Service SLA and ITSM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee Beitrag ansehen
Antworten Diskussion Tickets
26 Likes
19 Antworten
edowling
HubSpot-Produktteam
Februar 22, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...Beitrag ansehen
Gelöst
camiladuarte on September 06, 2019
Hubspot Feature Questions
Good afternoon, I have some questions regarding the functionality of hubspot tickets, below: - Is it possible to implement SLA / OLA within the tool to monitor the timing of each ticket and thus also place alerts? (Example: If the SLA term is 5 Beitrag ansehen
Antworten Diskussion Tickets
1 Likes
4 Antworten
edowling
HubSpot-Produktteam
Februar 22, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...Beitrag ansehen
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