Profile

edowling
HubSpot Product Team
Member since ‎Apr 26, 2018
  • solutions
    2
  • Replies
    2
  • Upvotes Given
    226
  • Upvotes Received
    1
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Emily Dowling

This user hasn't created a bio yet. Edit your own profile here!

Activity

FDo on March 17, 2022
Hi guys, Hubspot recently made some changes to the synchronisation between tickets and conversations. Tickets now will have more interaction with conversations. Overall it's all good. However, there's something we find quite inconvenient: closed read more
7 upvotes
5 Replies
HubSpot Product Team
May 11, 2022
Hi everyone -- thanks so much for your comments and engagements on this thread! We have recently made some changes to the synchronization between ti...read more
mustardjuggler on October 23, 2020
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la read more
9 upvotes
9 Replies
HubSpot Product Team
March 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...read more
mustardjuggler on October 23, 2020
Hi, the Service Hub may be a usuable tool for small companies with consumer end-customers who ask an occasional question that requires support, without any service level agreement. However, for those companies (such as us) delivering services to la read more
9 upvotes
9 Replies
HubSpot Product Team
March 23, 2022
Hi Maja, Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this artic...read more
liberworm on May 22, 2020
It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.
21 upvotes
8 Replies
Member
June 01, 2022
Hi Edowling , Thats great the SLA feature has been enabled, but I wonder if you can help with somthing related. I see you can set time of Priort...read more
Solved
PedroRodrigues on February 21, 2020
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only). We need to provide our team visibility of our SLAs for each customer to guarantee read more
24 upvotes
18 Replies
Participant
March 21, 2022
While on the right path, limiting the priorities to HubSpot's default without any option to extend means Icannot use this feature. Most of our cust...read more
Solved
camiladuarte on September 06, 2019
Good afternoon, I have some questions regarding the functionality of hubspot tickets, below: - Is it possible to implement SLA / OLA within the tool to monitor the timing of each ticket and thus also place alerts? (Example: If the SLA term is 5 read more
1 upvote
4 Replies
HubSpot Product Team
February 22, 2022
Hello everyone -- I'm excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterpris...read more
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.