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CTomlinson5
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Member since ‎Jul 19, 2023
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Christopher Tomlinson

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CTomlinson5 on July 19, 2023
How does one reply to a customer feedback when customer has not included their email
We are sending out a Hubspot message to clients to rate our service once we have closed off a service request from the client. Clients often reply and do not include their email - feedback logged as "Unknown Contact" . Viewing the response of the read more
Reply Discussion Feedback Surveys
1 upvote
3 Replies
CTomlinson5
Member
July 20, 2023
Hi Bérangère, We used a custom survey. Thanks
Solved
CTomlinson5 on July 19, 2023
How does one reply to a customer feedback when customer has not included their email
We are sending out a Hubspot message to clients to rate our service once we have closed off a service request from the client. Clients often reply and do not include their email - feedback logged as "Unknown Contact" . Viewing the response of the read more
Reply Discussion Feedback Surveys
1 upvote
3 Replies
CTomlinson5
Member
July 20, 2023
Hi Bérangère, We used a custom survey. Thanks
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