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GJakobTriad
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Member since ‎Jul 17, 2023
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German Jakob

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kaburke on September 12, 2022
Make forms secure to be used internally
We have the ability to make blogs, website pages, landing pages and knowledge base articles as outlined in this article. However if a form is put on to a secure page, that form can be accessed via the form URL generated with the creation of the f read more
Reply Idea Domains & URLs Forms
7 upvotes
1 Reply
GJakobTriad
Participant
August 08, 2024
Agreed. Unfortunately, forms are too exposed right now for anything but lead capture, surveys and assorted basic things.
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Conversations Tickets
214 upvotes
50 Replies
GJakobTriad
Participant
June 20, 2024
Big Enterprise client here. We recently brought our sizeable group of support teams onto HubSpot after months of training and negotiating buy-in from...read more
Solved
GJakobTriad on May 30, 2024
Bad Request with simple, bodyless GET request
Trying to come up with a workflow custom code action, and this one starts off pretty simple, but for some reason it returns a 400 error. const hubspot = require('@hubspot/api-client'); exports.main = async (event, callback) => { // Ma read more
Reply Discussion Workflows
2 upvotes
2 Replies
GJakobTriad
Participant
May 31, 2024
Actually the issue was that I was sending the authentication twice. First one was implied here: const hubspotClient = new hubspot.Client({ ...read more
Solved
GJakobTriad on May 30, 2024
Bad Request with simple, bodyless GET request
Trying to come up with a workflow custom code action, and this one starts off pretty simple, but for some reason it returns a 400 error. const hubspot = require('@hubspot/api-client'); exports.main = async (event, callback) => { // Ma read more
Reply Discussion Workflows
2 upvotes
2 Replies
GJakobTriad
Participant
May 31, 2024
Actually the issue was that I was sending the authentication twice. First one was implied here: const hubspotClient = new hubspot.Client({ ...read more
efaria on December 29, 2022
First Time to Respond and Time to Close in Business Hours
Hello, It would be beneficial to be able to have the ability to set the first time to respond and time to close tickets in working business hours. Currently, when generating reports for the average time to first response or average time to cl read more
Reply Idea Tickets
86 upvotes
18 Replies
GJakobTriad
Participant
May 22, 2024
Running into the same big issue trying to come up with useful Ticket-related reporting for my company. It's a bit of a rabbit hole, because it's ...read more
NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
288 upvotes
86 Replies
GJakobTriad
Participant
March 27, 2024
Critical feature missing for years.
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