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cdorsey
Contributor
Member since ‎Apr 24, 2018
  • solutions
    2
  • Replies
    6
  • Upvotes Given
    94
  • Upvotes Received
    22
  • Ideas
    1

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Cydney Dorsey

As a veteran member of a small team of dedicated SaaS professionals, I engage daily in Sales, Marketing, Service, Support, and Success activities - all with the same primary end-goal in mind: to ensure the provision of a top-flight software experience for each & every customer.

Activity

HubUser4517 on December 11, 2018
Currently facing the issue of not being able to disable 2FA authenthication for users in my portal. Wishing this was a feature as sometimes unforeseen circumstances arise and we might not be able to authenthicate via mobile device. Would be great read more
88 upvotes
20 Replies
Contributor
August 14, 2024
I have to agree with all of the comments above - this is such a cumbersome and frustrating part of using HubSpot!! As a Super Admin, I'm constantly p...read more
Solved
cdorsey on September 26, 2023
We're looking to implement Playbooks as a way to support new employees and deliver a more consistent client experience. One of the ways we would like to do this is by using Playbooks to outline different types of calls, like training sessions, for i read more
4 upvotes
4 Replies
PBaxter on April 05, 2023
Hi all, We're trying out playbooks but I'm struggling with how data 'persists.' We're capturing insights on the company's latest thinking on the market, and come back and use the same playbook again and again. Here's the issue: - agains read more
4 upvotes
5 Replies
Contributor
September 26, 2023
I'm experiencing the same thing, or something quite similar here - did you ever find anything else out on this? We're looking to implement Playbooks...read more
KDarroch on January 11, 2023
The last updated date is visable but it would be really helpful to see the create date also. I'm a bit surpised this doesnt exist already. I feel like its vital to know how old your support documentation is.
11 upvotes
4 Replies
Contributor
September 14, 2023
We've requested this when working directly with the HubSpot Knowledge Base team to provide feedback, and it seemed to be well-received. Honestly, I w...read more
Solved
BKostielney on September 05, 2023
Hi, we're looking to embed our Hubspot Knowledge Base into our company website and are looking for some guidance on how to do that. We're hoping to replace our current FAQ page with our Hubspot Knowledge Base in some fashion. https://versomini read more
Contributor
September 14, 2023
@BKostielney This isn't something that we've found to be possible with HubSpot's current Knowledge Base toolkit. I've spoken with HubSpot on multip...read more
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
234 upvotes
67 Replies
Contributor
September 14, 2023
@Lara_Q When I've discussed it with HubSpot, that's exactly what they've suggested - to create a ticket for every conversation! And currently, that...read more
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