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cdorsey
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Member since ‎Apr 24, 2018
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  • solutions
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  • Replies
    6
  • Upvotes Given
    96
  • Upvotes Received
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  • Ideas
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Cydney Dorsey

As a veteran member of a small team of dedicated SaaS professionals, I engage daily in Sales, Marketing, Service, Support, and Success activities - all with the same primary end-goal in mind: to ensure the provision of a top-flight software experience for each & every customer.

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cdorsey
Contributor
June 16, 2025
Reply to Allow for multiple customer agents to be created
@ML899 - Agree! We've been doing a lot of research on AI tools outside of HubSpot, but it's frustrating to have to do so because we use HubSpot to ...read more
cdorsey
Contributor
June 10, 2025
Reply to Allow for multiple customer agents to be created
Agreed that this is a MAJOR need. We'll have to look into alternative AI solutions to serve all of our business needs while HubSpot restricts this to...read more
cdorsey
Contributor
April 23, 2025
Reply to App Store Reviews monitoring and management
HubSpot, still nothing here? We all know everything is moving more and more to mobile, and reviews from Apple's App Store and the Google Play Store a...read more
cdorsey
Contributor
August 14, 2024
Reply to Need to disable two factor authentication for a user
I have to agree with all of the comments above - this is such a cumbersome and frustrating part of using HubSpot!! As a Super Admin, I'm constantly p...read more
Solved
cdorsey on September 26, 2023
Using a single Playbook multiple times on the same record?
We're looking to implement Playbooks as a way to support new employees and deliver a more consistent client experience. One of the ways we would like to do this is by using Playbooks to outline different types of calls, like training sessions, for i read more
Reply Discussion Enterprise
5 upvotes
4 Replies
cdorsey
Contributor
September 26, 2023
Reply to Clearing or refreshing a playbook
I'm experiencing the same thing, or something quite similar here - did you ever find anything else out on this? We're looking to implement Playbooks...read more
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