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SuzNGF
Contributor | Partner
Contributor | Partner
Member since ‎Apr 16, 2018
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  • Replies
    7
  • Upvotes Given
    20
  • Upvotes Received
    13
  • Ideas
    1

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Susie Ybarra

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oranges on December 23, 2019
Real time translation in live chats
Hi, Zendesk has a feature which automatically translates chats if your customer is chatting in another language. It uses Google Translate to translate the conversation so that we see the visitor's message in English, we reply in English, but read more
Reply Idea Conversations
43 upvotes
29 Replies
SuzNGF
Contributor | Partner
November 29, 2022
This would be a great feature to have and I'm upvoting. We provide chat services for our client which caters to a large Spanish-speaking population a...read more
SuzNGF on November 22, 2021
Add More Properties to Segment Forms
I would like to be able to segment the main page of Forms by the last submission date. Currently, I was segmenting by Submissions - which I thought was by date, but it's actually the number of submissions on a particular form. By adding seg read more
Reply Idea Forms
0 upvote
0 Reply
smartinez on August 28, 2018
Forward Emails from Conversations
We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
Reply Idea Conversations
234 upvotes
102 Replies
SuzNGF
Contributor | Partner
March 12, 2020
We are also looking for this feature. Specifically, the chat forwards a transcript to the chat-ee. If they reply to the transcript via email, it ...read more
yvonnekloiber on November 23, 2018
Alias for Live Chat
I wish there the opportunity to show a different name in the live chat profile than the user name. For privacy reasons I don't want every website visitor to see my full name and would prefer using an alias or to show only the first name. This is read more
Reply Idea Conversations
84 upvotes
38 Replies
SuzNGF
Contributor | Partner
February 28, 2020
Any update on this? We had a troll on a chat today who now knows my full name and it wasn't very fun. Second, wdt's response, it's only in the wo...read more
mboyce on April 10, 2017
Sales Emails Spell Check
Hey there: A few of our clients have asked when it's possible to spell check emails sent out of the HubSpot Sales tool. It would be a "great to have" feature. Thanks, Marion Boyce Builder Funnel
Reply Idea Sales Content
57 upvotes
30 Replies
SuzNGF
Contributor | Partner
May 28, 2019
Upvoting this. A spell check in general for emails would be awesome.
kurtw14 on October 11, 2017
Ability to add conversion tracking such as Adwords to chat
I use the messaging (chat) box on my landing page for Google Adwords. I'd love the ability to drop in some tracking code into the messenger to count these chats as "conversions" within Adwords.
Reply Idea Conversations
34 upvotes
21 Replies
SuzNGF
Contributor | Partner
May 14, 2019
Upvoting this idea!
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