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JHuisman8
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Member since ‎Jul 2, 2023
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Joe Huisman

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Activity

Eleven11 on October 04, 2021
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
103 upvotes
24 Replies
Participant
October 10, 2023
What is the status on getting usable CSAT surveys? It seems crazy that even HubSpot seems to have a solution to this for their support based on the i...read more
Eleven11 on October 04, 2021
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
103 upvotes
24 Replies
Participant
October 10, 2023
What is the status on getting usable CSAT surveys? It seems crazy that even HubSpot seems to have a solution to this for their support based on the i...read more
Eleven11 on October 04, 2021
Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This read more
103 upvotes
24 Replies
Participant
October 10, 2023
What is the status on getting usable CSAT surveys? It seems crazy that even HubSpot seems to have a solution to this for their support based on the i...read more
Solved
JHuisman8 on August 27, 2023
How can I create a CSAT survey that is associated with the ticket instead of the contact? I was just chatting with support and they are telling me there is no way to do this with CSAT which is strange to me because this is the EXACT use case for CSA read more
2 upvotes
1 Reply
JHuisman8 on August 19, 2023
We are testing Dialpad as our phone solution and what we have noticed is that when incoming calls show up in the Hubspot contact record, they show as a "Call From" the person who answered the call, NOT the caller. Has anyone experienced this and doe read more
0 upvote
3 Replies
Participant
August 21, 2023
Thanks for your reply. This is most definitely something with the way Dialpad setup the integration but nevertheless, it appears to be the way it wor...read more
JHuisman8 on August 19, 2023
We are testing Dialpad as our phone solution and what we have noticed is that when incoming calls show up in the Hubspot contact record, they show as a "Call From" the person who answered the call, NOT the caller. Has anyone experienced this and doe read more
0 upvote
3 Replies
Participant
August 21, 2023
Thanks for your reply. This is most definitely something with the way Dialpad setup the integration but nevertheless, it appears to be the way it wor...read more
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