Member since ‎Apr 10, 2018
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Brandon Baker

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Brandonbaker on September 17, 2018
The ability to use ticket automation and workflows to create assignment rules. Example: We can create an assignment rule and workflow to look at a defined property of the contact, company, or ticket to auto assign. This could then be changed or read more
HubSpot Product Team
November 14, 2018
You should now be able to create workflows that assign tickets to specific owners! With the workflow's enrollment triggers and if/then branches, you more
Brandonbaker on September 17, 2018
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
21 Replies
July 21, 2022
It is genuinely bonkers that this has been a request for years and we still can't set the default email to send from in the inbox.
brkn on August 01, 2018
Ability to add personal inbox or connected email account to conversations inbox. This way sales reps can read emails, respond, etc without the need to use email client.
11 Replies
November 26, 2021
Hi there ! ISC speaking here. So I had a couple of users chatting in to know if they could manage their personal email address directly more
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
186 Replies
HubSpot Product Team
July 12, 2022
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so more
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
70 Replies
August 08, 2022
We definitely need this for our CS-team!
Brandonbaker on May 14, 2018
In the Tags feature in Conversations, it would be great to be able to type in the first part of a tag and have it come up with tag suggestions based off of the text., Currently it is a drop down of options and we are tracking a large list of tags wh read more
1 upvote
1 Reply
HubSpot Product Team
September 04, 2018
The tags feature has been indefinitely sunset.
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