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Brandonbaker
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Member since ‎Apr 10, 2018
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Brandonbaker on September 17, 2018
Ticket assignment based on workflow criteria
The ability to use ticket automation and workflows to create assignment rules. Example: We can create an assignment rule and workflow to look at a defined property of the contact, company, or ticket to auto assign. This could then be changed or read more
Reply Idea Conversations Tickets Workflows
1 upvote
1 Reply
Brandonbaker on September 17, 2018
Default "From" email on Ticket email function
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
Reply Idea Tickets
112 upvotes
46 Replies
brkn on August 01, 2018
Ability to add personal email to Conversations Inbox
Ability to add personal inbox or connected email account to conversations inbox. This way sales reps can read emails, respond, etc without the need to use email client.
Reply Idea Connected Email Conversations
61 upvotes
30 Replies
Brandonbaker
Member
September 17, 2018
The ability to connect personal emails inboxes as conversations inboxes much like you can do with team emails. Why: This would allow us to brin...read more
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
260 upvotes
82 Replies
Brandonbaker on May 14, 2018
Free form text for Conversations Tags
In the Tags feature in Conversations, it would be great to be able to type in the first part of a tag and have it come up with tag suggestions based off of the text., Currently it is a drop down of options and we are tracking a large list of tags wh read more
Reply Idea Conversations
1 upvote
1 Reply
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