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neilw
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Member since ‎Apr 9, 2018
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Neil Whitehead

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VagaeNatus on June 20, 2018
Have a sender Nice Name for Emails sent from "Conversations Inbox"
Hubspot has this nice new "C onversations Inbox" that helps team handle non-personal emails like "contact@company.com" or "support@company.com". Each inbound email is like a ticket, who gets an owner. We like that but... We miss a simple, hi read more
Reply Idea Conversations
15 upvotes
11 Replies
neilw
Member
March 05, 2019
For us the ability to set the friendly name when we connect a support inbox in the "connect team email" would be ideal.
VagaeNatus on June 20, 2018
Have a sender Nice Name for Emails sent from "Conversations Inbox"
Hubspot has this nice new "C onversations Inbox" that helps team handle non-personal emails like "contact@company.com" or "support@company.com". Each inbound email is like a ticket, who gets an owner. We like that but... We miss a simple, hi read more
Reply Idea Conversations
15 upvotes
11 Replies
neilw
Member
March 05, 2019
For us the ability to set the friendly name when we connect a support inbox in the "connect team email" would be ideal.
simonsmith on January 26, 2018
Create Conversations Chat API
Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by t read more
Reply Idea Conversations
159 upvotes
38 Replies
neilw
Member
January 10, 2019
++ for api on conversations, create,delete, update etc
Solved
neilw on January 09, 2019
Ticket API add Note
Is it possible to add a note or call to a ticket via the API. It's available on the GUI but the engagements API only seems to work with Contacts. I can successfully open and update tickets.
Reply Discussion Developer preview
0 upvote
2 Replies
neilw
Member
January 10, 2019
Thanks, that works. Also noted that the documentation for tickets suggest that "status" can be updated where in fact that errors. hs_pipeline_stage...read more
Solved
neilw on January 09, 2019
Ticket API add Note
Is it possible to add a note or call to a ticket via the API. It's available on the GUI but the engagements API only seems to work with Contacts. I can successfully open and update tickets.
Reply Discussion Developer preview
0 upvote
2 Replies
neilw
Member
January 10, 2019
Thanks, that works. Also noted that the documentation for tickets suggest that "status" can be updated where in fact that errors. hs_pipeline_stage...read more
DBellamy on May 01, 2017
More Chat Widget Styling Options
There should be more styling options for the messages add on.
Reply Idea Conversations
291 upvotes
97 Replies
neilw
Member
December 19, 2018
You can use this css to move it up or down which is all I needed . div#hubspot-messages-iframe-container { bottom: 55px!important; } You can...read more
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