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ARichards23
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Member since ‎Jun 15, 2023
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Amanda Richards

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ARichards23 on May 20, 2024
We recently switched to help desk in hopes of providing an easy picture of open support tickets to our customer success team. With Help Desk, currently it automatically pulls in all ticket pipelines. I would like to see Hubspot allow users to set pr read more
JoshPhoenix on September 19, 2019
As an admin user, I want the ability to create a filter with the working hours of the service rep. As an admin user, this is helpful because the average time to close tickets, chat response etc will be incorrect if you average in the time when t read more
6 upvotes
2 Replies
Member
April 17, 2024
I agree with this sentiment. We have KPIs set on "Time in New" & "Waiting on us" - It would be helpful if Hubspot took working hours into consid...read more
AnnaQ on March 12, 2024
What’s changing about Hubspot’s QBO Integration? HubSpot still has an integration with QuickBooks Online (QBO), and that integration remains a top priority for us. We launched a new QBO integration in 2023 and we are now working on helping us read more
Member
March 18, 2024
It is dissapointing that Hubspot would push their customers to a new upgraded version that was not fully functional. We, as many others commenting, m...read more
JacobHart on June 13, 2023
We want our sales team to call specific contacts every month to do a 'health check' on the customer (ask questions to find out how the health of the account is doing), so we schedule recuring tasks. To get the right questions answered w read more
15 upvotes
7 Replies
Member
October 06, 2023
We are trying to do this as well - the idea is that in our renewal pipeline we use automation for creating a task and want to direct to a playbook
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