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ZLyons
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎Jun 6, 2023
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Zack Lyons

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ZLyons on March 24, 2025
Customer Agent best practices?
Hello HS community! Our team has been setting up our Customer Agent to provide 24 hour support for customers and I was curious: what best practices your team have found? Here are some of our findings: Utilize a knowledge base to ground read more
Reply Discussion Chat Conversations
1 upvote
2 Replies
ZLyons on March 10, 2025
Customer Agent or Chatflow system level prompt
Hello HS Community and Product Dev team! It would be great if we could add system-level prompts to the Customer agent or associated chatflow. While building the knowledge base for our Customer Agent my team has noticed that while the chatbot is gr read more
Reply Idea Knowledge Base Live Chat & Bots
0 upvote
0 Reply
ZLyons
Participant | Diamond Partner
January 08, 2025
Reply to Update HubDb row via API
Hey Zach, thank you for the help! I guess I got caught by the draft vs. live feature, I should be able to accomplish what I need to now! I apprecia...read more
ZLyons
Participant | Diamond Partner
January 08, 2025
Reply to Update HubDb row via API
Hi Steve, Thanks for the feedback! The live vs draft tables feature seems to have confused me, I had hoped to push to the live table and skip the /p...read more
Solved
ZLyons on January 08, 2025
Update HubDb row via API
Hello dev community! I am attempting to update a HubDb table row and receiving errors. I'm able to read and create rows using my API key, but receive errors using the update/delete endoints. I have included hubdb in my private app scope and read t read more
Reply Discussion Developer tools
0 upvote
4 Replies
ZLyons on December 20, 2023
Create unique identifier for Contact
Hi everyone! I'm trying to create a unique property via the API on the Contact object. The property is being created, but the hasUniqueValue property is being set to false despite explicitly setting it to true in the request. This post announ read more
Reply Discussion Contacts
3 upvotes
7 Replies
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