TWoo_GSQ

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Timothy Woo, ing.

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Kiwaps on August 15, 2023

Move conversations when tickets change pipeline

We are using multiple ticket pipelines and multiple associated inboxes. Currently it is not possible to automate that when we change a ticket to another pipeline the associated conversations on the ticket move along to the right inbox. Currently read more

Reply Idea Workflows

12 upvotes

4 Replies

TWoo_GSQ

Member

November 07, 2024

we require this as well to add additional automation!!!

AWamsley on January 18, 2022

Default reply email address in Conversations

When working from multiple conversations inboxes, it would be great to be able to select a default email address that you will always send an email from unless you manually change it. While you can choose which email address you are sending an read more

Reply Idea Conversations

176 upvotes

46 Replies

TWoo_GSQ

Member

July 08, 2024

Hoping this idea becomes a reality. Or at least way to limit who has access to which sending email addresses.

jenniferlim on November 25, 2018

Save email draft in CRM

It would be great if HubSpot would allow me to save a draft of my email in the CRM.

Reply Idea Connected Email Contacts & Companies Conversations

306 upvotes

103 Replies

TWoo_GSQ

Member

May 10, 2024

Really hoping we get this soon! It is absolutely critical to my team's functionality in HubSpot!

Tangerine on March 13, 2017

Customize default country code for phone numbers

when a contact is added to Hubspot the telephone prefix is set to default to the US. I am in the UK and having to re set it for every contact is tiresome. why not have this as one of the choises in setting?

Reply Idea Contacts & Companies

196 upvotes

78 Replies

TWoo_GSQ

Member

May 09, 2024

Really hoping this idea gets picked up! Would be a nice quality of life update!

MSJ-15 on April 20, 2021

Assign Conversation Owners within Workflow

We have specific use cases where conversations/tickets are assigned to specific members on the team based on the region where the contact is located. We are able to successfully reassign tickets based on contact/company properties BUT are read more

Reply Idea Conversations Workflows

150 upvotes

45 Replies

TWoo_GSQ

Member

January 16, 2024

I've been using this new functionality that is in Beta using a customized workflow. Seemed to work amazing at first, but now ive noticed that when i ...read more

JHilbert79 on September 28, 2023

Create Product Card Customization

It doesn't make sense that users cannot customize the product creation card. Since we cannot actually edit Hubspot-created properties (not even change how the label is displayed, like you can change how a form displays a property label -also a huge read more

Reply Idea Products and Quotes

8 upvotes

2 Replies

TWoo_GSQ

Member

November 08, 2023

Following and agree that this customization needs to be added!

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