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drm237
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Member since ‎Mar 26, 2018
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drm237 on January 18, 2024
The option to be able to follow records and receive notifications when there is activity is very useful. If I'm consulting on a ticket, for example, being notified of all activity helps me stay in the loop. However, Hubspot defaults to me followin read more
Contributor
June 28, 2023
@anjeho You're in the wrong place. To enable it in the Conversations inbox, go to this page: https://app.hubspot.com/whats-new/XXXXXXXX/all?pr...read more
Contributor
June 21, 2023
To enable it in the Conversations inbox, go to this page: https://app.hubspot.com/whats-new/XXXXXXXX/all?productUpdateId=13891254 (replace the Xs w...read more
Contributor
June 20, 2023
We are also not seeing the feature in the Conversations inbox.
drm237 on March 30, 2023
As a team that heavily uses the shared conversations inbox, we find that the current method of having an individual conversation's messages listed with the newest at the bottom has a lot of drawbacks. Currently, messages more than a few lines lo read more
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drm237 on March 29, 2023
No one likes to start a live chat and then have no agents available. Unfortunately, many companies that use HubSpot aren't large enough to have dedicated phone agents and separate chat agents. As anyone who has tried it can tell you, it's exception read more
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