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Wenders
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Member since ‎Mar 25, 2018
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Wendy McDougall

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LCunningham1 on September 13, 2023
CSAT Survey Reporting
Allow CSAT surveys to be reported in line with the tickets they were sent following. We have the ability to connect CSAT survey to a closed ticket, but the survey report cannot show any ticket data as it doesn't have association with ticket propert read more
Reply Idea Feedback Surveys
21 upvotes
5 Replies
Wenders
Participant
September 14, 2023
good, question!
LCunningham1 on August 23, 2023
Ability to filter ticket count in custom report
Can we have the ability to filter on the ticket count data field in custom reports. Trying to filter number of tickets over a certain amount within a certain time period by company - but having to create a company property and a workflow to clear it read more
Reply Idea Dashboards & Reports
10 upvotes
1 Reply
Wenders
Participant
August 23, 2023
please get this in
ADzapo on May 10, 2022
Allow customers to reopen closed conversations
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f read more
Reply Idea Conversations
58 upvotes
11 Replies
Wenders
Participant
August 16, 2023
We really need this !
LCunningham1 on July 21, 2023
Report to show the % Feedback Response
Getting the number of feedback submissions by happy/neutral sad is fine, but what's more useful is actually being able to show a report on the % of Happy CSAT. This is a key metric used in most service businesses, so surprised to see that HubSpot d read more
Reply Idea Dashboards & Reports
7 upvotes
1 Reply
Wenders
Participant
July 21, 2023
Really need this
LCunningham1 on July 04, 2023
Edit the SLA Properties
In ticket properties against the SLA's there are only High, Medium and Low priorities, we should have the option to edit these/add to them as we do also have an urgent priority as a business that has a separate SLA to high. I know i can create cust read more
Reply Idea Tickets
14 upvotes
3 Replies
Wenders
Participant
July 04, 2023
Really need this - don't believe no one has an urgent ticket status ?
VagaeNatus on June 20, 2019
Calls and meeting types: update old "types"
This is more like a bug than a feature request. Let's say you have 3 possible values in 'Calls and meeting types', they are {A, B, C}. Now, you realize the name of 'C' is not right and update it to 'X'. --> On standard properties, th read more
Reply Idea Contacts & Companies Meetings Sales Reporting
103 upvotes
18 Replies
Wenders
Participant
September 18, 2020
its a bug and the response was not great telling us to go and update every meeting my business had done manually for the last 10 years in hubspot ! ...read more
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