LJam23

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Lydia Jameson

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Activity

LJam23

Participant

July 14, 2023

Reply to Default email address for sending from CRM

For setups where different teams oversee different pipelines, this is a must. It's very easy to forget and choose the wrong From address, and suddenl...read more

LJam23

Participant

July 13, 2023

Reply to Ticket search to include email content

This would really help us as well. Ticket subjects don't always -- actually, rarely -- contain the info we need to search. It makes the search featur...read more

LJam23

Participant

July 10, 2023

Reply to Print ticket Information directly from the ticket record in HubSpot

Absolutely. With our background in Zendesk, this is a basic feature we're used to having. We definitely need this over in HubSpot Service.

LJam23

Participant

July 06, 2023

Reply to Slow Ticket Owner Notifications

This is affecting us as well. I am testing a workflow that assigns a ticket based on a specific string in the email subject/ticket name. Very simple ...read more

LJam23

Participant

July 06, 2023

Reply to Assign Conversation Owners within Workflow

This would be a very helpful feature for us as well. We need to have more control for assignments/routing when it comes to incoming conversations. Eg...read more

LJam23

Participant

July 05, 2023

Reply to Archive Ticket

Agreed, a built-in solution for archiving tickets is a must. Coming from Zendesk, we're used to tickets going from solved to closed automatically aft...read more

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