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alicebro
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Member since ‎May 26, 2023
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Alice Brovkin

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alicebro
Member
November 24, 2023
Reply to Unused Files
Upvoting this. We're currently dealing with a whole bunch of files back from when our social media assets were managed on HS. We would like to simply...read more
alicebro on September 06, 2023
Conversations Inbox: Modifying default channel for reply
It would be nice to have a way to: A) toggle off the "chat" option as a way to reply to incoming conversations B) modifying the default channel for reply (e.g. using "email" instead of "chat") In our case, we only do customer supp read more
Reply Idea Conversations
1 upvote
0 Reply
alicebro on September 06, 2023
Support: Associating latest conversation reply from ticket requester as property in ticket workflow
Our support team uses the HubSpot X Slack integration for sending workflow notifications anytime there's an update to a support ticket from our clients. Some examples: when a new ticket is received, customer has replied, customer has received an aut read more
Reply Idea Workflows
1 upvote
0 Reply
alicebro
Member
July 12, 2023
Reply to Tags for deals
Upvoting this! We are a highly visual team and have been loving the new deal tags feature so far, but the limit of 10 is definitely frustrating. We a...read more
alicebro
Member
May 26, 2023
Reply to Filter Transactional Emails
Upvoting this! We want to see the most basic transactional emails for our support team (like "Ticket received" and "Ticket closed") within the market...read more
alicebro
Member
May 26, 2023
Reply to Add team signature when sending from shared email outside of Conversations
This is must-have for us because some support tickets get created outside of automations, in which case they don't end up in the Conversations Inbox ...read more
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