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Herschel
Contributeur de premier rang
Member since ‎Mar 21, 2018
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  • solutions
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  • Replies
    20
  • Upvotes Given
    178
  • Upvotes Received
    265
  • Ideas
    4

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Herschel Uchitelle

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GDHutchison on September 25, 2019
User Timezone
An admin can change the account timezone but individual users cannot set their local time. Thsi would be very useful for users located in other timezones when sechduling emails and using deadlines in workflows.
Reply Idea Account Settings
23 upvotes
2 Replies
Herschel
Contributeur de premier rang
April 16, 2021 07:19
Just a heads up there is an older idea post about this same issue that seems to have gotten a bit more traction: https://community.hubspot.com/t5/Hu...read more
StaceyM on April 27, 2017
User specific time zones
I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.
Reply Idea Account Settings
325 upvotes
119 Replies
Jnix284
Top Contributor | Partner
May 06, 2022 15:41
If you assign a task to someone else, you should be able to set it in your time zone and it converts it to theirs for the same time. If I set a task ...read more
romi on March 11, 2019
Tickets | Associated Ticket Numbers
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more
Reply Idea Contacts & Companies Tickets
70 upvotes
16 Replies
Ashleymccu
Participant
November 29, 2021 23:52
To quote another customer " The addition of a property that contained the Number of Associated Tickets or the number of tickets submitted by a ...read more
Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
84 upvotes
26 Replies
SupernovaKMR
Member
February 06, 2022 21:29
My business would also love this feature! We're never in a situation where the ticket assignee and the conversation assignee would be a different per...read more
Neal on September 05, 2019
Apply line break formatting in to personalisation tokens in email
With personalisation tokens we can inset text into emails based on the relevant contact, company etc data. However at the moment if you have a multi line text field with line breaks and paragraphs, this formatting will show correctly in HubSpot on read more
Reply Idea Marketing Emails
47 upvotes
24 Replies
jaybaum
Member
May 09, 2022 13:39
Has anyone found a recent fix for this? I have a deal message field that is fed by zapier. It all looks great upon form entry and in the contact view...read more
JasonC on September 02, 2020
Ability to create contact lists and workflows based off Ticket Properties
I would like the ability to create Contact lists and Contact workflows based off Ticket properties . Example Contact List: Ticket status has Ever been equal to [...] Example Workflow: Enrolment Criteria: Ticket status is any of [ read more
Reply Idea Tickets
24 upvotes
13 Replies
percy
Participant
November 19, 2021 04:12
+1 We want to create Tickets for specific cases based on Contact Properties!
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