LCunningham1

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solutions
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Louise Cunningham

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LCunningham1

Contributor

May 19, 2025

Reply to Success Health Scores

Has been updated for new scores built to start at 0, if you want customers to start at 50 for example, you can just set a score addition against a pro...read more

LCunningham1

Contributor

May 02, 2025

Reply to Reopen closed Live-Chats

We really need this, it's causing unneccasery process steps and negative feedback from clients

LCunningham1

Contributor

May 02, 2025

Reply to Train AI Chatbot using previous responses

I actually think it might be doing it now - we recently had a widespread issue which our support team members were sending very specific reply abo...read more

LCunningham1

Contributor

May 01, 2025

Reply to The AI ChatBot

@wqayam they have recently made updates which allows you to customise your hand off message, so if the client is not getting the answer they need f...read more

LCunningham1

Contributor

March 20, 2025

Reply to Health Scoring with Meeting/contact Properties

Hey Guys, We have something similar but at company level only, a property for 'last success review' date to be able to segment from other meetings t...read more

LCunningham1

Contributor

March 19, 2025

Reply to Benefits of using new SERVICES object over a custom object

I have been searching this morning fro documentation on this object as it's come into our customer success workspace (Beta). We currently use ticket ...read more

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