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LCunningham1
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Member since ‎May 25, 2023
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Louise Cunningham

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LCunningham1
Contributor
October 13, 2025
Reply to Success Health Scores
As far as i'm aware the 50 points is no longer a thing for newly built healthscores, but we had to delete our already built healthscore and start from...read more
LCunningham1
Contributor
June 02, 2025
Reply to Create CSM "Health score summary" widget reports from scratch
Thanks @kennedyp @Haldor who is responsible for activities/engagement on the accoutns, is this the area managers or CSMs (not sure of your set ...read more
LCunningham1
Contributor
May 19, 2025
Reply to Success Health Scores
Has been updated for new scores built to start at 0, if you want customers to start at 50 for example, you can just set a score addition against a pro...read more
LCunningham1
Contributor
May 09, 2025
Reply to Recap: Using AI to Enhance Customer Experience with Dan Moyle
Hey Victor & Dan, I am a huge fan of taking my most recent meeting notes with a client where i have identified they need a success plan to get the...read more
LCunningham1
Contributor
May 02, 2025
Reply to Reopen closed Live-Chats
We really need this, it's causing unneccasery process steps and negative feedback from clients
LCunningham1
Contributor
May 02, 2025
Reply to Train AI Chatbot using previous responses
I actually think it might be doing it now - we recently had a widespread issue which our support team members were sending very specific reply abo...read more
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