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KReyesSP
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Member since ‎May 24, 2023
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PT_kburrell on June 16, 2023
Add ticket Description property to customer portal
Please add the ticket "Description" property to the customer portal. It should always appear at the top with the title, followed by the associated conversation(s). Without it, users whose ticket was created by a form submission never see their origi read more
Reply Idea Conversations Tickets
4 upvotes
2 Replies
KReyesSP
Member
March 26, 2024
This would be useful for us as sometimes there are multiple associated contacts with a ticket, and any one of them would like to see the original mes...read more
YiRui_Chua on March 07, 2023
Default view for List Tool
Hi team, For List tool, we have a few filters such as creators, types and objects. It would be great if we can have "Saved views" like how we have now for object homepage, so that users don't always have to add in filters manually. Thank you!
Reply Idea Lists
6 upvotes
1 Reply
KReyesSP
Member
March 15, 2024
Same thing would be helpful for Ticket views!
KReyesSP on January 05, 2024
Article Versioning
It would be helpful to make it easy to distinguish in the knowledge base internal list which articles are ready to have their next version's updates published and which aren't. Currently, when we have reworked current features in our product, their read more
Reply Idea Knowledge Base
0 upvote
0 Reply
KReyesSP on August 11, 2023
Configure font of email signature
It would be convenient if the email signature can have the font configurable for it, as in the ticket's email editor, the font can be different from the email signature font, leading to an inconsistent look in emails. Tried choosing different fo read more
Reply Idea Account Settings
0 upvote
0 Reply
KReyesSP on August 09, 2023
Recent images should include recently accessed folders
When inserting images in articles back to back, it would be nice when inserting an image that instead of having to type in the name of the folder that desired images are either in or are going to be uplodaed in, recently accessed folders would be in read more
Reply Idea File Manager
0 upvote
0 Reply
liberworm on March 10, 2022
SLA should apply to all tickets regardless of the creation method
The new SLA feature does not work on tickets created via the direct integration with Aircall (API), through a workflow or manually from the tickets on the index page. It only works on tickets created via chat or sent via email. SLA's shou read more
Reply Idea Tickets User Notifications
15 upvotes
5 Replies
KReyesSP
Member
August 04, 2023
Sometimes our clients submit multiple issues within 1 ticket, and the options going forward aren't great: Ask them to submit separate tickets for s...read more
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