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skylightipv
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Member since ‎May 22, 2023
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skylightipv on March 28, 2024
Customise Create Ticket Form
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
Reply Discussion Tickets
0 upvote
2 Replies
skylightipv
Contributor
March 28, 2024
Thank you!!
Solved
skylightipv on March 28, 2024
Customise Create Ticket Form
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
Reply Discussion Tickets
0 upvote
2 Replies
skylightipv
Contributor
March 28, 2024
Thank you!!
Solved
skylightipv on March 27, 2024
Portal / KB menu page
Due to the problem of the knowledge base not permitting SSO at the parent level we need to find a way of hosting a private page which can trigger the SSO login. It only needs to be a page with two menu links - Portal and KB. We don't want the u read more
Reply Discussion
0 upvote
4 Replies
skylightipv
Contributor
March 28, 2024
Thanks @PamCotton @Jnix284 for replying. I did think of using a landing page as a menu but in the settings it looks like you cannot control ...read more
Solved
skylightipv on March 27, 2024
Portal / KB menu page
Due to the problem of the knowledge base not permitting SSO at the parent level we need to find a way of hosting a private page which can trigger the SSO login. It only needs to be a page with two menu links - Portal and KB. We don't want the u read more
Reply Discussion
0 upvote
4 Replies
skylightipv
Contributor
March 28, 2024
Thanks @PamCotton @Jnix284 for replying. I did think of using a landing page as a menu but in the settings it looks like you cannot control ...read more
skylightipv on February 29, 2024
Tracking Knowledge Base Articles
Can I use the Hubspot tracking code from our website for the knowledge base articles? If so I assume it's just by copying the tracking script html into the Additional Options setting
Reply Discussion Knowledge Base
0 upvote
7 Replies
skylightipv
Contributor
March 04, 2024
Thanks in which case we'll have to build our own tracker solution.
skylightipv on February 29, 2024
Tracking Knowledge Base Articles
Can I use the Hubspot tracking code from our website for the knowledge base articles? If so I assume it's just by copying the tracking script html into the Additional Options setting
Reply Discussion Knowledge Base
0 upvote
7 Replies
skylightipv
Contributor
March 04, 2024
Thanks in which case we'll have to build our own tracker solution.
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