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skylightipv
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Member since ‎May 22, 2023
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skylightipv on May 16, 2024
Knowledge base import of Markdown via API
The CSV import of html is a clunky way of importing any documentation. HTML is awful for version control and at the moment the import is not complete with tables being excluded from import (why oh why?). Using Markdown or similar allows us the read more
Reply Idea Knowledge Base
3 upvotes
1 Reply
chelseyvc on February 09, 2023
Knowledge base import/properties lacks functionality
It looks like this used to be a Hubspot Knowledge Base feature, but now Zendesk (and any other unsupported knowledge base sources) are no longer supported as a smart copy option, so CSV upload is required. When importing Knowledge Base articles read more
Reply Idea Knowledge Base
7 upvotes
1 Reply
skylightipv
Contributor
May 16, 2024
Tables!!! Why can't it import html tables? CSV import is a clunky way to import KB articles and, for those of us who version control in a stable ...read more
atma on June 07, 2018
HTML code view/editing in Service Hub Knowledge Base articles
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
Reply Idea Knowledge Base
132 upvotes
25 Replies
skylightipv
Contributor
May 16, 2024
@goconnor is there an update?
skylightipv on April 30, 2024
KB table has no header row
If I add a table into my knowledge base the first row is not marked as a header i.e. the rendered HTML has the row within the <tbody> tags rather than in the <thead> tag. In fact no <thead> row is rendered at all. It means the read more
Reply Discussion Knowledge Base
0 upvote
2 Replies
skylightipv
Contributor
May 01, 2024
Hi Pam, Thanks for your reply. Given that we cannot edit the html of our KB articles directly I can only apply my own CSS by inserting into t...read more
skylightipv on April 30, 2024
KB table has no header row
If I add a table into my knowledge base the first row is not marked as a header i.e. the rendered HTML has the row within the <tbody> tags rather than in the <thead> tag. In fact no <thead> row is rendered at all. It means the read more
Reply Discussion Knowledge Base
0 upvote
2 Replies
skylightipv
Contributor
May 01, 2024
Hi Pam, Thanks for your reply. Given that we cannot edit the html of our KB articles directly I can only apply my own CSS by inserting into t...read more
Solved
skylightipv on March 28, 2024
Customise Create Ticket Form
Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more
Reply Discussion Tickets
0 upvote
2 Replies
skylightipv
Contributor
March 28, 2024
Thank you!!
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