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VoIPTools
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Member since ‎Mar 14, 2018
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Matthew Orr

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HubspotUser12 on September 19, 2018
Incoming Chat Notifications Not enough
We have big problems to notice when a visitor is chatting with us, the sound is not enough at all, and notifications are not enough. We suggest to use another way to notify, maybe a native software app to manage chats, I don't know, but we are m read more
Reply Idea Conversations
88 upvotes
77 Replies
VoIPTools
Participant
August 11, 2021
I'm already blue in the face. We ultimately could not wait any longer and had to move to a different chat tool. Unfortuantely, we lost the integrat...read more
Solved
VoIPTools on July 09, 2021
Getting my 3rd-party chat transcripts into HubSpot
I gave up on HubSpot's live chat feature because they don't see the importance of playing a notification "ring" until someone answers the chat request. I found a great free chat program that can send transcripts to a central email address. The read more
Reply Discussion Chat Email Deliverability
0 upvote
3 Replies
VoIPTools
Participant
July 12, 2021
It only offers an email address. It does not specifically offer an option for sending/including a BCC.
Solved
VoIPTools on July 09, 2021
Getting my 3rd-party chat transcripts into HubSpot
I gave up on HubSpot's live chat feature because they don't see the importance of playing a notification "ring" until someone answers the chat request. I found a great free chat program that can send transcripts to a central email address. The read more
Reply Discussion Chat Email Deliverability
0 upvote
3 Replies
VoIPTools
Participant
July 12, 2021
It only offers an email address. It does not specifically offer an option for sending/including a BCC.
VoIPTools on December 08, 2020
Continuous ringing for new chat session
Do you think your phone should ring once? No, you want it to ring until someone answers the call. So, wouldn't you want a new chat notification to ring until someone answers the chat? I get notifications from Teams, and my softphone, and email read more
Reply Idea Conversations
4 upvotes
0 Reply
HubspotUser12 on September 19, 2018
Incoming Chat Notifications Not enough
We have big problems to notice when a visitor is chatting with us, the sound is not enough at all, and notifications are not enough. We suggest to use another way to notify, maybe a native software app to manage chats, I don't know, but we are m read more
Reply Idea Conversations
88 upvotes
77 Replies
VoIPTools
Participant
August 11, 2021
I'm already blue in the face. We ultimately could not wait any longer and had to move to a different chat tool. Unfortuantely, we lost the integrat...read more
HubspotUser12 on September 19, 2018
Incoming Chat Notifications Not enough
We have big problems to notice when a visitor is chatting with us, the sound is not enough at all, and notifications are not enough. We suggest to use another way to notify, maybe a native software app to manage chats, I don't know, but we are m read more
Reply Idea Conversations
88 upvotes
77 Replies
VoIPTools
Participant
August 11, 2021
I'm already blue in the face. We ultimately could not wait any longer and had to move to a different chat tool. Unfortuantely, we lost the integrat...read more
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