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FFörster
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Member since ‎May 4, 2023
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Felix Förster

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FFörster on July 01, 2024
Edit/Delete default ticket views (Helpdesk)
As a manager I'd like to edit/delete the defaults views that Helpdesk offers my team. Right now I need to create shared views that are shown below the list of default views, so the team needs to scroll to get to the relevant views.
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FFörster
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October 19, 2023
Reply to See who else is viewing and updating a ticket in real time
We have the same issue after switching from Zendesk. For sure, just assigning tickets manually or via automation is an option. But not for every supp...read more
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