Profile

jarnoylilehto
Contributor
Member since ‎May 1, 2023
Message
  • solutions
    3
  • Replies
    6
  • Upvotes Given
    10
  • Upvotes Received
    12
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

Jarno Ylilehto

RevOps & CMR Consultant | Former HubSpot Senior Account Executive

Activity

serlim on June 28, 2022
Customization of Customer Portal, ability of customers to close tickets
Hi team! Worked with a customer today who had the following suggestions for our Customer Portal tool. I think these suggestions would greatly benefit our customers and their customers in turn. 1. Customers who open tickets via the portal should b read more
Reply Idea Tickets
50 upvotes
11 Replies
jarnoylilehto
Contributor
June 25, 2024
Highly needed feature. A few of our customers are managing a high volume of tickets and it would allow better customer experience.
FCadiou on February 10, 2022
Add columns to the customer portal view such as category or priority
Hello, It will be interesting to have the possibility to set which properties can be showed on the customer portal such as category or priority for example. Thanks !
Reply Idea Knowledge Base Tickets
65 upvotes
30 Replies
jarnoylilehto
Contributor
February 24, 2024
Highly needed for many of our clients that use HubSpot's customer portal. +1 to this idea.
jnormand on February 11, 2021
Notification control over separate conversation inboxes
We have more than one conversation inbox in HS and have different teams handling these support emails. The notification settings around the inboxes don't let you specify which inbox they correspond to, so my team gets notifications for inboxes they read more
Reply Idea Conversations
72 upvotes
12 Replies
jarnoylilehto
Contributor
February 24, 2024
This is highly needed for multiple clients of ours. +1 to this idea.
Solved
ischiloff on May 02, 2023
My integration with META overwrites contacts with the same email that come from different campaigns
My integration with META overwrites contact with the same email that comes from different forms and it happens that if that lead entered the month, it goes through a campaign X and now it has seen my campaigns Y if it completes that new form, the in read more
Reply Discussion Free
0 upvote
1 Reply
jarnoylilehto
Contributor
May 02, 2023
I had a look at this, I'm afraid you cannot create duplicate contacts with the same email address. Could you elaborate on the reason you'd like it ...read more
Solved
TGeorge1 on May 02, 2023
How to create a list from contacts who have completed a workflow?
Currently, we enroll contacts in an abandon basket workflow. We would like to enroll contacts who complete this workflow but do not order into a long-term nudge campaign (new workflow). To do this, I am trying to create a list of those who have comp read more
Reply Discussion Lists
0 upvote
5 Replies
jarnoylilehto
Contributor
May 02, 2023
If you want to do it with lists, you could create an active list, and then search for a Workflow property. Choose the abandon basket workflow, and fi...read more
Solved
ALevine2 on May 01, 2023
Customize the Scheduling Page - pre-qualifying question
does anyone know if its possible to customize a scheduling page (meeting links)?We dropped a "Schedule demo" button on our home page and my reps are getting scheduled for meetings which is great, the problem is they are getting scheduled by end user read more
Reply Discussion Meetings Sales
0 upvote
3 Replies
jarnoylilehto
Contributor
May 02, 2023
Do you have these end-users in your CRM? Or as a customer at least? If so, then, what I can think of is to use smart content. Create a list for ...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

View all
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.