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maxclusterGmbH
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Member since ‎Apr 24, 2023
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MarketingSarah on February 25, 2020
Add Ticket ID to Ticket Name/Subject Line
When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. That way a ticket can easily b read more
Reply Idea HubSpot Support Tickets
33 upvotes
10 Replies
maxclusterGmbH
Member
July 03, 2023
@CMcNeil So the Ticket-ID is given in the subject line automatically? How? 🫠
MarketingSarah on February 25, 2020
Add Ticket ID to Ticket Name/Subject Line
When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. That way a ticket can easily b read more
Reply Idea HubSpot Support Tickets
33 upvotes
10 Replies
maxclusterGmbH
Member
July 03, 2023
@CMcNeil So the Ticket-ID is given in the subject line automatically? How? 🫠
maxclusterGmbH on May 10, 2023
Tickets should be opened when replying to a 2nd thread ID within a ticket
This idea regards the work with tickets. The workflows that open a ticket or set it to "waiting for contact" when responding to the customer should also be triggered when another thread is opened in a ticket. This is because we cannot control read more
Reply Idea Tickets Workflows
0 upvote
0 Reply
maxclusterGmbH on May 02, 2023
SPAM conversations doesn't create new contacts
Conversations in SPAM folder creates new contacts. That makes the contact list longer and longer, but those contacts are not welcome. Can we fix this? 😉
Reply Idea Contacts & Companies
0 upvote
0 Reply
A_Arnold on March 30, 2023
Request for Spam Filters to combat bots and spam e-mails
We have had spammers and e-mails sending spam to our chatbot and our primary e-mail and they are being automatically added as contacts to our system. This seems like a basic feature as most email services such as Gmail and Outlook have spam filters read more
Reply Idea Contacts & Companies
6 upvotes
1 Reply
maxclusterGmbH
Member
April 24, 2023
Same here. We would like to see that Hubspot is able to read the header of the emails, especially when (in our case) Google sets the right spam tag. ...read more
maxclusterGmbH on April 24, 2023
Make email body searchable
We noticed that in the activity search within a ticket, many engagements are searchable, such as email subject, task text, note text, call text. However, the email body is not searchable . In our opinion, this is an essential object for the search. read more
Reply Idea Tickets
0 upvote
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