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Thomas Olivo

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TOlivo on June 18, 2024
I would like the option to hide ticket properties if they already have a value. For example, lets say there is a value for ticket category and ticket category is required at every stage of a pipeline. Rather than the user need to click save eac read more
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PaulBevington on August 22, 2022
We have a service team working within Hubspot and have a Dashboard to tracking team performance including response and resolve times. I would like to recommend adding the ability to set response and close times be counted by working hours, curr read more
5 Replies
May 21, 2024
This is something we need for a couple of our partners. We have spoken with multiple service teams that do not operate 24/7 and need a feature that more
CateDuarte on April 24, 2024
Service Hub is lacking visibility on agents available/offline status (reporting, notifications). Would be very interesting to add Availability Status to user based properties in HubSpot. This would open some possibilities for team activity read more
May 02, 2024
This would be so useful for a project we are currently working on. Our goal is to create automation to reassign tickets to alternative users (round more
VGriesdoorn on April 12, 2021
Hello Hubspot Team! I have created an attribution reports that show our deal values by deal stages and original sources in a pivot table. As one might expect, our deal stages are chronological but in the pivot table as columns they are not shown i read more
1 Reply
March 21, 2024
This would be very helpful for support teams as well. We could use a report like this to view ticket status by CSR. Right now, our ticket pipeline more
TOlivo on March 20, 2024
Time to First Reply and Time to Close properties do not factor in working hours, and just look at the total time a ticket took to be replied to or closed. We need a way to determine how long it takes to reply to or close a ticket based on worki read more
1 Reply
TOlivo on January 23, 2024
There should be a way to calculate the average of a single property value. If we have a number property that has its value overwritten multiple times. All of the historical values are stored within HubSpot and finding the average of all historical a read more
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