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TOlivo
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Member since ‎Apr 20, 2023
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Thomas Olivo

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TOlivo on August 27, 2024
Emails Sent Through HubSpot Should Associate Contacts With A Ticket
When sending emails through the HubSpot CRM, there are instances where an email is sent to a contact that is not already associated with a ticket. It would be very useful to help tickets automatically move and keep up with the last email date p read more
Reply Idea Tickets
1 upvote
1 Reply
TOlivo
Participant
August 06, 2024
Reply to Restrict Use of Support Inboxes for sending
When an email is connected to a support channel and is used to collect tickets, users are able to send emails from that address. There is currently n...read more
TOlivo on August 06, 2024
Access to an email channel - sending emails
There should be a way to limit access to a connected group email addresses. Right now, if one email address is set up to collect tickets, and another is used for sending, users are able to use both to reply to tickets. Limiting access to the email a read more
Reply Idea Conversations Tickets
1 upvote
0 Reply
TOlivo on June 18, 2024
Hide required ticket properties if they already have a value
I would like the option to hide ticket properties if they already have a value. For example, lets say there is a value for ticket category and ticket category is required at every stage of a pipeline. Rather than the user need to click save eac read more
Reply Idea Tickets
12 upvotes
0 Reply
TOlivo
Participant
May 21, 2024
Reply to Response Time reporting based on working hours.
This is something we need for a couple of our partners. We have spoken with multiple service teams that do not operate 24/7 and need a feature that a...read more
TOlivo
Participant
May 02, 2024
Reply to Add Availability status to User Based Workflows
This would be so useful for a project we are currently working on. Our goal is to create automation to reassign tickets to alternative users (round r...read more
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