Member since ‎Feb 27, 2018
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Molly Metzger

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DylanR on February 07, 2019
I'm hoping to find out if I'm misunderstanding or failing to use this feature properly. What we are wanting is a single meeting link that will assign a booked meeting to an agent based on their own availability. Currently it seems like the team mee read more
4 Replies
March 09, 2020
I agree. Some of our team members have different availbility, or they are located in different time zones. I wish the round-robin booking could more
hroberts on August 30, 2017
Currently, for any team Meetings links (Group or Round Robin) the link only appears in the list of meetings for the user who created the link. This means other users cannot see the link in their list of links, or edit it.
41 Replies
March 09, 2020
We need this too! Team meetings should be accessible to other users. If someone is on vacation and a meeting needs to be edited, it creates a major more
lalexander on November 14, 2018
Hi team, It would be great to be able to automatically add certain Products to Deals within Workflows. For example, if a customer comes in via a certain source and all of the customers from that source are purchasing Product A, all the Deals cou read more
176 Replies
May 23, 2019
We're doing the exact same thing as @kbarrera and I agree completely. It would be great to automatically add products to a deal when a customer more
atma on June 07, 2018
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
23 Replies
June 08, 2018
I agree. This would help us out a lot. The current text editor of Knowledge Base is really limiting.
annaishizeki on June 07, 2018
Curerntly when categories are added to the knowledge base tool, they are automatically arranged in alphabetical order. We would like to be able to rearrage the order of these categories manually. (Submitting on behalf of customer)
7 Replies
June 08, 2018
This would be great!
simonsmith on June 07, 2018
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
31 Replies
June 08, 2018
I would love to be able to show knowledge base articles to a visitor based on their lifecycle stage. That way, our customers can get more more
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