I have set multiple pipeline automations so the status auto-updates when a customer replies. I also have found an issue. When the ticket contact (not owner) receives an email, even if the email is not affiliated with the ticket or any contacts relat 続きを読む

When working in the Service side of the system and there is a need to extract/export ticket data you are either restricted to the fields on the view or all fields. We need the ability to be able to select what properties to include in the export. Th 続きを読む