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Claudia-Synapse
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Member since ‎Mar 13, 2023
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Claudia Guffroy

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Claudia-Synapse on April 13, 2023
add time to the format of dates for creation and closing dates
for Ticket, i would like the creation and closing dates to be dd-mm-yyyy hh-mi (so date & hour) so i can calculate precisely the resolution time and thus also for tickets created with data import
Reply Idea Tickets
0 upvote
0 Reply
Claudia-Synapse on March 28, 2023
Optimize the sorting of attachments
By default, all the attachments of the emails consigned are registered in the Attachment section It's very painful because some useless attachments are registered (for example images fro signatures) I would like to be able - to setup the attachme read more
Reply Idea Deals
5 upvotes
1 Reply
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1004 upvotes
196 Replies
Claudia-Synapse
Member
March 23, 2023
Current problems : - the alignement of text and images, with left/right blocks, is difficult - the Draft and the Preview are not the same, it's nec...read more
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