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smerrow
HubSpot Product Team
(She/her)
HubSpot Product Team
Member since ‎Mar 20, 2017
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  • Replies
    4
  • Upvotes Given
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Sophie Merrow

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Activity

NatHiggins on February 23, 2021
Split Conversations or Create Multiple Tickets form a Single Conversation
Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue). I wish we could split this single Conversation into 2 d read more
Reply Idea Conversations Tickets
96 upvotes
8 Replies
smerrow
HubSpot Product Team
November 19, 2024
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Conversations Tickets
218 upvotes
54 Replies
smerrow
HubSpot Product Team
November 19, 2024
MKlintsevich on October 04, 2022
Split a Ticket into Multiple Tickets
Would love to have this feature for the many of the same reasons others have mentioned. Hoping this will be added in the near future. Thank you in advance.
Reply Idea Conversations
41 upvotes
10 Replies
smerrow
HubSpot Product Team
November 19, 2024
Solved
liberworm on June 09, 2020
Separate new email when received from closed ticket
Many of our clients have a tendancy to go to their last support ticket email string and use it to send in a new support request after their original request has already been resolved and closed. Our agents will reply and since this email is associat read more
Reply Discussion Tickets
11 upvotes
5 Replies
smerrow
HubSpot Product Team
October 18, 2024
Hi there! My name is Sophie and I'm one of the PMs on the Help Desk team. I wanted to chime and share that ticket splitting is now available in publi...read more
MKlintsevich on October 04, 2022
Split a Ticket into Multiple Tickets
Would love to have this feature for the many of the same reasons others have mentioned. Hoping this will be added in the near future. Thank you in advance.
Reply Idea Conversations
41 upvotes
10 Replies
smerrow
HubSpot Product Team
November 19, 2024
Benjamin_ on January 08, 2020
Split Tickets in separate Tickets
Our Support team is struggling with the fact that we often have tickets that actually consist of two separate issues, or customers who 6 months after a ticket has been closed decide to just reply to that particular ticket to ask a -totally unrelated read more
Reply Idea Conversations Tickets
218 upvotes
54 Replies
smerrow
HubSpot Product Team
November 19, 2024
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