Jon_Sasala

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(He/him)

Top Contributor | Diamond Partner

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solutions
1
Replies
30
Upvotes Given
65
Upvotes Received
194
Ideas
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Jon Sasala

Jon Sasala joined the Hypha team in 2001 as a graphic designer, and has grown with the organization throughout the last two decades to his current position. Jon is passionate about design, marketing and digital accessibility.

Activity

Jon_Sasala on April 17, 2024

Categorize Transactional Emails separately from Marketing Emails

Currently, transactional emails are categorized as Marketing emails. We use transactional emails to send receipts and platform updates to our app users. This can be a large volume of emails, and, based on subject alone, a contact knows if they nee read more

Reply Idea Marketing Emails

1 upvote

0 Reply

kylemckay on March 23, 2021

Create URL Redirects for Files that are hosted in the File Manager

I recently found out you cannot create a URL redirect for a file that is currently, or was previously hosted in your HubSpot File Manager. From Support: It isn't possible to create a redirect o n any URLs with the /hubfs in the URL E read more

Reply Idea Domains & URLs

46 upvotes

5 Replies

Jon_Sasala

Top Contributor | Diamond Partner

January 08, 2024

Our customers access image files that represent quarterly account performance information. The file URLs contain the name of the account. We just...read more

MitchClarke on November 12, 2019

Ticket Workflow enrolment triggers based on hourly time periods

I want to create notifications to our team (which get pulled into a slack channel) when support tickets go unresponded to for an hour, two hours, etc. However, there is no way to trigger a workflow based on, for eg, "Last customer reply date", or "L read more

Reply Idea Tickets

10 upvotes

6 Replies

Jon_Sasala

Top Contributor | Diamond Partner

October 17, 2023

@MitchClarke try this: Trigger: Last Customer Reply is less than 1 day ago, and (or just) Ticket Status is Waiting on Us. This will trigger imme...read more

AdamZoomin on November 01, 2020

Default File URL Visibility

When you upload files to HubSpot via a landing page, email, social post, etc., the default File URL Visibility is "Public". I wouldn't want every image (or PDF) I upload to be indexed by search engines. Yes, we are now able to adjust this se read more

Reply Idea File Manager

59 upvotes

23 Replies

Jon_Sasala

Top Contributor | Diamond Partner

October 16, 2023

My temporary workaround here is simply a recurring weekly task to go to the folder that we host generally private files in, and change the visibility...read more

knutix on January 06, 2020

Add external PDFs into quotes for signature

We handle huge customers with sometimes additional requirements for legal documentation. So we need a way to add a few contract pages or filled out forms to the quote as additional pages and move them through the e-signature process. That wa read more

Reply Idea Products & Quotes

27 upvotes

7 Replies

Jon_Sasala

Top Contributor | Diamond Partner

October 06, 2023

HubSpot custom quotes are awesome, and very flexible. I am having a hard time figuring out this challenge though. How can we insert additional ...read more

Jon_Sasala on June 29, 2023

View or Filter by Folders in New Workflow Interface

When dealing with hundreds of complicated and interdependant workflows it is best practice to use a consistent naming structure and folders to keep workflows organized. In the new interface, which folder a workflow is in is not comunicated and it's read more

Reply Idea Workflows

0 upvote

0 Reply

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