Jon Sasala joined the Hypha team in 2001 as a graphic designer, and has grown with the organization throughout the last two decades to his current position. Jon is passionate about design, marketing and digital accessibility.
Currently, transactional emails are categorized as Marketing emails. We use transactional emails to send receipts and platform updates to our app users. This can be a large volume of emails, and, based on subject alone, a contact knows if they nee read more
Our customers access image files that represent quarterly account performance information.
The file URLs contain the name of the account.
We just...read more
@MitchClarke try this: Trigger: Last Customer Reply is less than 1 day ago, and (or just) Ticket Status is Waiting on Us. This will trigger imme...read more
My temporary workaround here is simply a recurring weekly task to go to the folder that we host generally private files in, and change the visibility...read more
HubSpot custom quotes are awesome, and very flexible. I am having a hard time figuring out this challenge though.
How can we insert additional ...read more
I would like to prevent users from viewing conversations in the shared inbox if they are not on the service team and if they do not own the contact.
Currently, the only way to prevent users from seeing all activities in the Conversations Tool read more
We have a Sales Process that calls for multiple steps in one day. For example, a Follow Up Call followed immediately by Follow Up Email if there is no answer. It seems Sequences only allow us to space email steps out with a minimum of one day de read more
For cookie settings, the only way to give visitors the option to "decline" cookies is if you turn on "Require Opt-In." If you do not turn on Require Opt-In, the only option visitors have is to Accept.
https://recordit.co/ycg8ItMGwo There i read more
We currently have the ability to filter one-to-one emails (manually sent email interactions) and marketing emails from a records timeline. It seems transactional emails are lumped in with one-to-one emails. As a result, it is difficult for our reps read more
Hello All,
We are looking to pass information in a URL parameter through when a form is submitted.
When a rep sends traffic to our website it ads ?rep_first=jon&rep_last=smith to every page viewed. This allows us to display a reps contact in read more
Currently, transactional emails are categorized as Marketing emails. We use transactional emails to send receipts and platform updates to our app users. This can be a large volume of emails, and, based on subject alone, a contact knows if they nee read more