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CRuddy
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Member since ‎Mar 7, 2023
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  • Upvotes Given
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  • Upvotes Received
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Chris Ruddy

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Activity

CRuddy
Participant
June 13, 2025
Reply to View/Reply to Chats | Slack Integration & Helpdesk
Very interesting. We like the AI features (reply recommendations/customer agent), which is the biggest reason why we have been using helpdesk. We do ...read more
CRuddy
Participant
June 06, 2025
Reply to Close conversations without closing tickets in Help Desk
Please please! We hate making workarounds for this.
CRuddy
Participant
June 06, 2025
Reply to Filter the helpdesk tickets by pipeline
Please do this!
CRuddy
Participant
June 06, 2025
Reply to Additional warnings needed when moving to Help Desk
I agree. There is somewhat of a disconnect between the available resources about Helpdesk and those dedicated to users who are switching from legacy ...read more
CRuddy
Participant
June 06, 2025
Reply to New Forms asks Ticketname as a mandatory Field when connected to Helpdesk
That would be really cool - maybe like a Breeze AI property built into the form that you can add a specific prompt to - like "based on the response t...read more
CRuddy on June 06, 2025
View/Reply to Chats | Slack Integration & Helpdesk
In short : Add the ability to view and reply to chats in Slack with the Helpdesk Slack integration, to mirror how it used to be with the legacy inbox Slack integration. Maybe this could be a toggle between posting comments or chat replies to Slack. read more
Reply Idea Integrations Tickets
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