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JKenler
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Member since ‎Mar 6, 2023
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Participant
November 20, 2025
Per campaign or per any one email etc. When it was possible to use fielded data on the contact we could just say give 1 pt for "emails opened" greate...read more
Participant
June 13, 2025
Being able to marry our contacts with their social activity, at least on our owned accounts would be huge for engagement scoring as users interact le...read more
Participant
May 29, 2025
@MelodyCooke - responding to a couple of the answers you gave to questions above: re: @SXperts question about using lists in scoring criteria......read more
Participant
March 27, 2024
100% agree. I would love to validate and fill null values on a survey v. having to create a duplicate feedback property to cross reference.
Participant
February 15, 2024
Additionally, being able to put a survey (as an embed or module) in a marketing email would allow us to sent the email as a transaction email and thu...read more
JKenler on February 15, 2024
Feedback surveys, especially post-service-ticket CES or CSAT surveys, should all be considered transactional emails (ie not be subject to unsubscription requirements) since they are directly in response to a customer's action. If you choose no read more
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