You can build something like this yourself, by creating a workflow with a conversation as a trigger and creating a ticket object as a result. It resu...read more
This feature exists in some custom reports of the sales-analytics tool. For example when editing the won/lost report, it is possible to have a conver...read more
Yes creating a ticket from an email, similar to creating a task would be very very helpful for our processes. Currently we forward these mails to an ...read more