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TMayton
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Member since ‎Mar 2, 2023
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Tiffany Mayton

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James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
212 upvotes
64 Replies
TMayton
Member
May 04, 2023
This ruins our workflow and actually makes it so we MISS helping clients because there latest contact is stuck in an old closed ticket. Please put so...read more
ErikA-sson on August 18, 2019
Merge tickets keeping original ticket ID
Currently if you merge two tickets, they are combined into a new ticket with a new ticket ID. Since we often communicate the ticket ID to our customers for reference, it would be much preferred if one of the original ticket IDs were kept, inste read more
Reply Idea Tickets
22 upvotes
3 Replies
TMayton
Member
March 02, 2023
We have only been a HS client a few months and due to this BUG I have wasted more time trying to find back tickets per the ORIGINAL Ticket ID...... ...read more
jenniferlim on November 25, 2018
Save email draft in CRM
It would be great if HubSpot would allow me to save a draft of my email in the CRM.
Reply Idea Connected Email Contacts & Companies Conversations
233 upvotes
87 Replies
TMayton
Member
March 02, 2023
This BUG is a huge issue. How can this be reported nearly 5 years ago and still be an unplanned fix? This is unacceptable HubSpot. Conducting busines...read more
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