No matter the size or the organization, step one is identifying the current gap between the skills currently available and the skills needed to scale...続きを読む
In my work, I counsel clients to establish org charts based on teams of teams approach with team leaders/process owners being a team of their own to ...続きを読む
I've alway found that communicating effectively to leaders and reports alike and getting buy in is rooted in being able to articulate the how the req...続きを読む
1. Process definition best occurs through identifying what the end-result needs to be then reverse engineering the path to there as simply/efficientl...続きを読む
Positive customer experience when my cell phone company was able to remove innacurate charges at the first point of contact, not requiring me to "neg...続きを読む