When thinking about how to implement revenue operations, or RevOps, in your organization, it’s important to consider when or if you need to hire new team members. After all, you can’t move RevOps forward if no one is working on it!
read more
No matter the size or the organization, step one is identifying the current gap between the skills currently available and the skills needed to scale...read more
HubSpot Executive Chairman Brian Halligan wrote in a social post that for the year 2009, your product needed to be ten times better than your competition in order to succeed. As of 2019, however, your customer experience needs to be read more
In my work, I counsel clients to establish org charts based on teams of teams approach with team leaders/process owners being a team of their own to ...read more
Sales processes vary a lot from industry to industry and even team to team. Do you have a long sales cycle with lots of steps, or is your sales process simple and transactional? Maybe it's somewhere in between. Share the number of steps in your pro read more
Many executives under-appreciate the work operations leaders perform.
How do you communicate the value of your work and get buy-in from company leaders on your proposals?
Share a story or technique in the comments b read more
I've alway found that communicating effectively to leaders and reports alike and getting buy in is rooted in being able to articulate the how the req...read more
You've probably heard it said a million times that data-driven decisions are the best decisions. However, creating and keeping good data isn’t always an easy thing to come by.
There are three main areas you need to invest in read more
1. Process definition best occurs through identifying what the end-result needs to be then reverse engineering the path to there as simply/efficientl...read more
Revenue Operations, or RevOps, is integral to taking an inbound approach to business and speeding up your company’s flywheel.
Why are those important? Let’s define terms first:
Inbound is a method of attracting, e read more
Positive customer experience when my cell phone company was able to remove innacurate charges at the first point of contact, not requiring me to "neg...read more
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