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Nberes
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Member since ‎Feb 27, 2023
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Niels Beres

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SamanthaA on September 04, 2020
It would be excellent to have the ability to report on a "time between" calculated property that permits the exclusion of weekends or certain dates and times. For example, for the HubSpot default ticket property "Time to close," it would be ideal to read more
Member
January 15, 2024
I would also like to see this.
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
221 upvotes
64 Replies
Member
July 04, 2023
I think you can be happy you found this now and not after the subscription like us 😊 .
williamwright on February 21, 2020
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
221 upvotes
64 Replies
Member
July 04, 2023
I think you can be happy you found this now and not after the subscription like us 😊 .
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