When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more

Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navi read more

Any plans on supporting Gmail annotations in order for email marketers to stand out in the "Promotions" tab? These can display images, promos, or other information before the recipient even decides to open the email. Looks like a decent amount o read more

Please bring back the number that was displayed in workflows in a delay. This was very useful to see how many contacts exactly were at each delay and how they were moving through a nurture sequence. This was replaced with "Active Contacts In Th read more

Please bring back the number that was displayed in workflows in a delay. This was very useful to see how many contacts exactly were at each delay and how they were moving through a nurture sequence. This was replaced with "Active Contacts In Th read more

Hi. It is great to be able to reply FB messenger directly from hubspot. Sadly not possible for Instagram Direct messages... Would be great if we were able to reply Direct messages and comments from hubspot. This integration will make it possible to read more