sMoyse

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solutions
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Scott Moyse

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sMoyse

Contributor

June 29, 2024

Reply to Default Email Templates per Inbox

Not having this functionality is quite a pain with Help Desk having come from OTRS. People just forget to use snippets we have setup as an alternativ...read more

sMoyse

Contributor

June 26, 2024

Reply to Importing snippets

Having an API endpoint to add and update snippets would be very very helpful.

sMoyse

Contributor

May 02, 2024

Reply to Unify Inbox/Help Desk Comments and Ticket Notes

Yes! We have just migrated from OTRS to HubSpot Service Hub... this is a problem for us. So is the way conversations are represented in Help Desk whe...read more

sMoyse

Contributor

April 25, 2024

Reply to Use code in workflow to copy first & lastname from email adress

This worked a treat.. thanks for sharing. The workflow was setup like this. With email being input This code: exports.main = async...read more

sMoyse

Contributor

April 20, 2024

Reply to Custom Code Action Issue - contact property returning undefined

Changing let idsToMerge = searchResults.body.results to let idsToMerge = searchResults.results fixed this issue. The rest of my problems w...read more

sMoyse

Contributor

April 20, 2024

Reply to Custom Code Action Issue - contact property returning undefined

I've got futher along by taking a different approach with the property values, since I don't really see the need to get the contact object and interr...read more

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