HEagle

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JHuisman8 on August 19, 2023

Issue with Dialpad integration

We are testing Dialpad as our phone solution and what we have noticed is that when incoming calls show up in the Hubspot contact record, they show as a "Call From" the person who answered the call, NOT the caller. Has anyone experienced this and doe read more

Reply Discussion Calling Contacts

0 upvote

3 Replies

HEagle

Contributor

August 21, 2023

Hello! We do not use Dialpad any longer.. we've switched to Aircall (& love it!). During our time with Dialpad, we never encountered this pa...read more

Solved

JLukens on August 09, 2023

Voicemails as Tickets

Is there a workaround for voicemails and/or missed calls to show up as tickets in the Conversations Inbox? Since those email notifications come from noreply@hubspot.com and that email cannot be added to the Allow List, I'm a bit stuck in finding a g read more

Reply Discussion Professional

0 upvote

7 Replies

HEagle

Contributor

August 21, 2023

Hello! We did use Dialpad initially to transcribe our voicemails, however, we recently switched to Aircall & it seems to have a better integr...read more

Solved

EClosings on July 19, 2023

Dial pad and Hubspot

05:18 PM When we connect dial pad with HubSpot and make a call from hubspot it automatically dials and dialpad. But the call is not recording in the company or the deal and HubSpot. The phone number is actually making its own profil read more

Reply Discussion Professional

0 upvote

4 Replies

HEagle

Contributor

July 25, 2023

@BérangèreL We are not currently using the dialpad integration. It never worked for what we needed at the time & we are currently explorin...read more

Solved

HEagle on March 09, 2023

Receiving & Managing Voicemails from a Shared Inbox

We have recently switched over to Hubspot from our gmail inbox for our Customer Support operations. For the most part, this has gone very smoothly. We are, however, having a hiccup with our Dialpad voicemail transcriptions. Currently, all calls read more

Reply Discussion Calling Conversations Integrations Service Tickets

1 upvote

7 Replies

HEagle

Contributor

April 19, 2023

Dan, Thank you again for your help with this issue, I wanted to give you an update. Our web developer was able to create a custom coded workf...read more

NatHiggins on February 09, 2021

Associate New Conversation to Existing Ticket within the Inbox

Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more

Reply Idea Conversations

253 upvotes

75 Replies

HEagle

Contributor

March 16, 2023

We still need this! We switched to Hubspot for our Customer service & while it save a lot of time in many ways, our CS agents have to do a lot of...read more

Solved

HEagle on March 09, 2023

Receiving & Managing Voicemails from a Shared Inbox

Reply Discussion Calling Conversations Integrations Service Tickets

1 upvote

7 Replies

HEagle

Contributor

April 19, 2023

Dan, Thank you again for your help with this issue, I wanted to give you an update. Our web developer was able to create a custom coded workf...read more

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