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eberner
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Member since ‎Feb 20, 2023
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Eric Berner

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eberner on September 09, 2025
Improvement: Default Ticket Owner to "No Owner" in Internal Ticket Form in Help Desk and Tickets
As an admin I want to be able to set the create ticket form in Help Desk/Tickets to default the owner field to "no owner" or "unassigned" when internal users create tickets. Problem: our CSMs frequently log tickets on behalf of customers and they h read more
Reply Idea Forms Tickets
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eberner on September 09, 2025
Admin control over "Add timeline activity from Contact/Company" association in Ticket creation form
Follow up to https://community.hubspot.com/t5/HubSpot-Ideas/Default-add-timeline-activity-to-unchecked/idi-p/245937#comment-on-this As a Hubspot admin I want to be able to: 1. set the default behavior on the Add timeline activity check read more
Reply Idea Forms Tickets
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eberner
Member
May 29, 2025
Reply to choose sub-team / selected team members of a team to give access to inbox
Another vote for this. Please fix this Hubspot. The current functionality makes no sense.
eberner on January 13, 2025
Slack Notification When User Is Tagged In Help Desk Internal Comment
Internal Comments in help desk/conversations can have notifications sent via email and in the web app but there is no option to enable these notifications for Slack. Use case: as a support rep I rarely check my direct email since I work out of t read more
Reply Idea User Notifications
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eberner
Member
April 11, 2024
Reply to Unify Inbox/Help Desk Comments and Ticket Notes
Thanks for submitting this. I'm baffled that inline internal comments (like in Hubspot Inbox) were not included as part of this new Help Desk UI. As ...read more
eberner
Member
June 06, 2023
Reply to keyboard shortcuts
Please add keyboard shortcuts and the ability to customize the menu bar so that we don't have to remember where things like Tickets and Meetings are ...read more
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