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eberner
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Member since ‎Feb 20, 2023
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Eric Berner

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eberner on January 13, 2025
Slack Notification When User Is Tagged In Help Desk Internal Comment
Internal Comments in help desk/conversations can have notifications sent via email and in the web app but there is no option to enable these notifications for Slack. Use case: as a support rep I rarely check my direct email since I work out of t read more
Reply Idea User Notifications
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eberner
Member
April 11, 2024
Reply to Unify Inbox/Help Desk Comments and Ticket Notes
Thanks for submitting this. I'm baffled that inline internal comments (like in Hubspot Inbox) were not included as part of this new Help Desk UI. As ...read more
eberner
Member
June 06, 2023
Reply to keyboard shortcuts
Please add keyboard shortcuts and the ability to customize the menu bar so that we don't have to remember where things like Tickets and Meetings are ...read more
eberner
Member
March 16, 2023
Reply to Tasks with NO due date
It's wild that Hubspot still hasn't added this functionality. There are a ton of use cases for Tasks where a due date isn't relevant.
eberner
Member
March 09, 2023
Reply to Night mode
It's 2023, let's get a native dark mode option please!
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