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JGarside
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Member since ‎Feb 9, 2023
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Jason Garside

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JGarside on June 05, 2025
New Knowledge Base - Mobile Hamburger menu customise
The new Knowledge base doesn't have an option to adjust the hamburger CSS for mobile. This includes: Hamburger svg icon - ideally colour Hamburger dropdown - background colour This causes issues if the menu text is in white (hides the text) an read more
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JGarside on June 04, 2025
Mobile Hamburger menu customise
The new Knowledge base doesn't have an option to adjust the hamburger CSS for mobile. This includes: Hamburger svg icon - ideally colour Hamburger dropdown - background colour This causes issues if the menu text is in white (hides the text) an read more
Reply Discussion Knowledge Base
0 upvote
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JGarside
Member
January 15, 2025
Reply to Reroute conversations within chatflow from inbox to help desk
+1 I have tried multiple ways to achieve this, without success: Create a bot chatflow, asking Sales or Service, then send the enquiry to a Sale...read more
JGarside on December 09, 2024
Helpdesk AI to automatically populate properties
Co-pilot Ticket Summary recognises data points in a conversation ticket in Helpdesk: Message: " Hi, Can you MOT my Vehicle 1MA TEST? Kind regards, John Smith" AI Generated Ticket summary: " John Smith submitted a request for an MOT read more
Reply Idea Conversations
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JGarside
Member
December 05, 2024
Reply to (Beta) Form Builder using Custom Objects Properties
+1 to this!
JGarside on November 29, 2024
Conversations to populate contact record properties automatically
I'm new to conversations / Tickets / Helpdesk So far in my research, I discovered there is not an ability to populate contact record properties automatically by picking up the questions from the user and the response from the customer, instead, read more
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