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SBarker72
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Member since ‎Feb 7, 2023
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Serena Barker

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Activity

SBarker72
Participant
March 23, 2023
Reply to Knowledge Base Reporting By Contact and Company
I would love this feature as it would assist us in comparing who viewed an article but still raised a support case. That will help us identify gaps ...read more
SBarker72
Participant
March 23, 2023
Reply to Knowledge Base reports as dashboard reports
I would love to be able to create a custom report for knowledge base articles, including who has viewed a knowledge base article and to be able to ex...read more
SBarker72
Participant
February 21, 2023
Reply to More functionality for knowledge base tags
Agreed, this goes hand in hand with Tag management. If I'm wanting to remove a tag from Tags I would first want to remove it from all articles, or a...read more
SBarker72
Participant
February 21, 2023
Reply to An option to delete tags from the knowledge base
Agreed, tag management would be great! Especially when you are not the only one creating them, if someone mispells something, I'd like to remove it....read more
SBarker72
Participant
February 08, 2023
Reply to Additional Status
Hi 🙂 Thanks for this suggestion, I've had a go at creating a Property but I can't see a relevant Object to select for this purpose. Do I need...read more
SBarker72 on February 07, 2023
Additional Status
Hi, I'd like to be able to create new statuses for Knowledge Base articles, for example "Review" or "Approve". When the author has completed the content and settings, they can set the status to Review/Approve and all articles in that status can t read more
Reply Discussion Knowledge Base
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