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AliaAt
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Member since ‎Feb 3, 2023
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Alia Atwell

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Activity

TDokov on March 20, 2023
Unassign conversations
Hi all, I hope you all are doing well! The automation for auto assign conversations is off but soon as customer reply to email that ticket is assigned automatically to the original team member who interact first with that email. read more
Reply Discussion Tickets
0 upvote
5 Replies
AliaAt
Participant
December 28, 2023
I can give you the use case. I have been searching your help for the last hour trying to figure out a way to handle this: A rep goes on vacation....read more
AliaAt on March 27, 2023
Identify classes of incoming conversations
We use conversations for all our support and our reply to address. I'd like to report on all the emails that are automatic replies and all that have "card" in the text somewhere. I don't mind an excel export for doing this, but I don't know how to g read more
Reply Discussion Conversations
0 upvote
2 Replies
juliusfrey on January 19, 2023
Customizable Historical Snapshots
I would like to see the possibility to create my own reports based on historical data of deal stages and so on. Right now, the adjustability of the historical snapshot is very limitied compared to what paramaters can be adjusted for general reports. read more
Reply Idea Analytics Tools
13 upvotes
6 Replies
AliaAt
Participant
March 14, 2023
It was so close to helpful - I wanted by deal count rather than by $.
ChrisSmith1 on November 24, 2021
Trend key metrics over time
Hello- I was informed that the following funcitonality doesn't exist — I really wish it would! Example: we would like to know how many first stage cycles get to second stage, trended over time. We have an all-company goal to hit a certain metric read more
Reply Idea Analytics Tools
2 upvotes
1 Reply
AliaAt
Participant
March 01, 2023
I'd like to second this but for a different set of metrics. Conversations open over time. Basically I want people to start keeping their conversat...read more
AliaAt on February 14, 2023
Open Conversations is different in my inbox vs a report
We do all our support and other activities through conversations. I'm trying to track open conversations. Unfortunately, when I made a report on open conversations, it included emails I sent that have no response. Those emails don't show up in my in read more
Reply Discussion Conversations Reports
1 upvote
4 Replies
AliaAt
Participant
February 26, 2023
NM - got closer but not right.
AliaAt on February 14, 2023
Open Conversations is different in my inbox vs a report
We do all our support and other activities through conversations. I'm trying to track open conversations. Unfortunately, when I made a report on open conversations, it included emails I sent that have no response. Those emails don't show up in my in read more
Reply Discussion Conversations Reports
1 upvote
4 Replies
AliaAt
Participant
February 26, 2023
NM - got closer but not right.
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