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jdemello
HubSpot Product Team
HubSpot Product Team
Member since ‎Feb 3, 2023
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Jenn De Mello

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Arne on April 27, 2019
HubSpot User is Out of Office
We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some c read more
Reply Idea Contacts & Companies Lead Flows Tasks Workflows
406 upvotes
112 Replies
jdemello
HubSpot Product Team
July 19, 2024
Lots of awesome activity on this post this week. Hope you all are enjoying the new capabilities! @KChristophe Thanks for your question! We ar...read more
CPSCB on August 25, 2020
Automate Ticket Assignment Rotation
Use Case: Our support team rotates who handles incoming Conversations and Tickets. In the Conversation inbox, we can automate assignment round robin style to allow multiple agents to work a given inbox while ensuring no Conversations slip through read more
Reply Idea Tickets Workflows
35 upvotes
13 Replies
jdemello
HubSpot Product Team
May 20, 2024
There are a lot of asks in this one ideas forum post, so I'd like to add some details and plans we have for the future. 1. Workflows does allow...read more
Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
173 upvotes
62 Replies
jdemello
HubSpot Product Team
May 20, 2024
Help desk is now available to all Service Hub Pro and Enterprise subscriptions, so this request has officially been delivered.
Arne on April 27, 2019
HubSpot User is Out of Office
We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some c read more
Reply Idea Contacts & Companies Lead Flows Tasks Workflows
406 upvotes
112 Replies
jdemello
HubSpot Product Team
July 19, 2024
Lots of awesome activity on this post this week. Hope you all are enjoying the new capabilities! @KChristophe Thanks for your question! We ar...read more
Arne on April 27, 2019
HubSpot User is Out of Office
We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners. If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation. We are using rotation in some c read more
Reply Idea Contacts & Companies Lead Flows Tasks Workflows
406 upvotes
112 Replies
jdemello
HubSpot Product Team
July 19, 2024
Lots of awesome activity on this post this week. Hope you all are enjoying the new capabilities! @KChristophe Thanks for your question! We ar...read more
KChristophe on February 19, 2024
"Out of Office" Indicator to Improve User Mentioning in Tickets and Notes (as Slack and Salesforce)
Description: The current functionality within HubSpot allows any user to be mentioned in tickets and notes regardless of their availability. This feature request aims to introduce an enhancement that addresses the scenario where a user is mentione read more
Reply Idea Tickets
7 upvotes
2 Replies
jdemello
HubSpot Product Team
April 09, 2024
We are reviewing this feature in line with releasing User Out of Office functionality in Summer 2024.
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