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jdemello
HubSpot Product Team
HubSpot Product Team
Member since ‎Feb 3, 2023
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jdemello
HubSpot Product Team
December 10, 2025
Reply to Assign Conversation Owners within Workflow
jdemello
HubSpot Product Team
November 17, 2025
Reply to Pause ticket timer when a ticket is waiting on customer
Good morning. The ability to pause SLAs based on pipeline status is now available in Help desk for Help desk tickets. You can read more about it in t...read more
jdemello
HubSpot Product Team
October 16, 2025
Reply to Automate Ticket Assignment Rotation
Hey, folx - updating this group with what is now available to resolve most of the concerns in this thread. Note all of these require Service Hub Pro+...read more
jdemello
HubSpot Product Team
July 19, 2024
Reply to HubSpot User is Out of Office
Lots of awesome activity on this post this week. Hope you all are enjoying the new capabilities! @KChristophe Thanks for your question! We ar...read more
jdemello
HubSpot Product Team
May 20, 2024
Reply to Automate Ticket Assignment Rotation
There are a lot of asks in this one ideas forum post, so I'd like to add some details and plans we have for the future. 1. Workflows does allow...read more
jdemello
HubSpot Product Team
May 20, 2024
Reply to Assign Ticket Owner to Associated Conversation
Help desk is now available to all Service Hub Pro and Enterprise subscriptions, so this request has officially been delivered.
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