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MangusBB
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Member since ‎Jan 18, 2018
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  • Upvotes Given
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  • Upvotes Received
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Magnus Berntsen

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FabriciusCtools on September 27, 2018
update ticket status on customer reply to e-mail
Hello There, I'm setting up our tickets workflow and I'm struggling a bit with it. Right now, we have hooked our support e-mail to an inbox for our support team and configured it to automatically open a ticket for each new mail. The problem read more
Reply Discussion
18 upvotes
11 Replies
MangusBB
Participant
November 20, 2018
Hi, Is this in the developing pipeline at all? As you might imagien this is a critical feature, and without it there is really no need to enable ...read more
MangusBB on August 14, 2018
Automated ticket movment between ticket stages: moving tickets based on last ticket reply.
Keeping track of replies from customers is important (as your own support agrees on), going through each open ticket daily to check for customer replies is not sufficient. We need more triggers for the actions that move tickets between tic read more
Reply Idea Tickets
33 upvotes
3 Replies
MangusBB on July 26, 2018
Ticket association and overview per company
It's important for us to see how many tickets each company has (open or historically), we need to report this back to our customers and we very much like to see where we spend our time. Would it be possible to add another tab in line with the "Activ read more
Reply Idea Tickets
40 upvotes
4 Replies
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