This is needed. Automation is great, but visibility is also important. Seems like a huge oversight that there is not more control over automated emai...read more
We really need this. It is logical that an email sequence, when sent from the ticket record, would log emails and replies on the ticket. Any upda...read more
The issue I have with this solution is that the calculation is too vague. The difference between the two time stamps can be 10 minutes or more, y...read more